Privacy Policy – 999r Game Data Protection

1. Introduction

999r Game ("we", "us", "the Platform") takes the privacy of its players seriously. This Privacy Policy explains how we collect, process, store and protect personal information when you use the 999r Game platform — including the website, all game sections (slots, live casino, sports betting, fish games, game lobby), the VIP programme and any related communications.

By registering an account and using the 999r Game platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data as described here, you should not create an account or continue using the platform.

This policy applies to all players accessing 999r Game from Pakistan. All financial transactions are conducted in Pakistani Rupees (PKR) using supported payment methods including JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other supported mobile wallets.

2. What We Collect

The personal data we collect falls into several categories depending on how you interact with the platform.

2.1 Registration Data

When you create an account, we collect the information you provide during registration. This includes your full name, date of birth, email address, phone number and any other details required to verify your identity and set up your account.

2.2 Identity Verification Data

As part of our account verification process — which may be triggered before processing withdrawals or at any point where we need to confirm your identity — we may request a copy of a government-issued identification document (such as a CNIC or passport) and proof of address. This data is handled with strict security controls and is used solely for verification purposes.

2.3 Transaction and Payment Data

We collect records of all deposits and withdrawals made through your account, including the payment method used, transaction amounts in PKR, timestamps and reference numbers. We do not store full card numbers or mobile wallet credentials — payment processing is handled through secure, industry-standard channels.

2.4 Gameplay and Activity Data

We collect data about your activity on the platform, including the games you play, bet history, sports betting selections, session duration and VIP points earned. This data is used for account management, dispute resolution, fraud prevention and personalisation of your experience.

2.5 Technical and Device Data

When you access the platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type and referring URL. This helps us maintain platform security, diagnose technical issues and understand how players use different parts of the platform.

2.6 Communications Data

If you contact our support team via chat, email or any other channel, we retain records of that communication. This allows us to maintain continuity of support and resolve recurring issues efficiently.

3. How We Collect It

We collect your personal data through several means, all of which are standard practice for online gaming platforms:

• Directly from you — when you register, complete verification, make a deposit or withdrawal, contact support, or update your account details.
• Automatically — when you browse or use the platform, our systems collect technical and device data as described in section 2.5.
• From payment processors — when you transact via JazzCash, Easypaisa, Raast, Bank Transfer or other supported channels, we receive confirmation and reference data from those processors to record the transaction against your account.
• From identity verification services — where we use third-party tools to assist with document verification, those services return a verification result to us. We do not receive or store raw biometric data beyond what you submit directly.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• Account management — creating, maintaining and securing your player account, including login authentication and password reset processes.
• Payment processing — facilitating your deposits and withdrawals in PKR through your chosen payment method, and maintaining accurate transaction records.
• Identity verification — confirming your age and identity to ensure compliance with our eligibility requirements (18+ only) and to satisfy our internal fraud prevention obligations.
• Customer support — responding to your queries, resolving disputes, and following up on account issues with the relevant context from your account and communication history.
• Platform security and fraud prevention — monitoring for suspicious activity, detecting duplicate accounts, identifying bonus abuse and protecting the integrity of the platform for all players.
• Service improvement — analysing usage patterns to understand which games, features and sections players engage with most, so we can improve the overall experience.
• Communications — sending you important account notifications, transaction confirmations and updates about changes to our policies. We may also send promotional communications about bonuses and offers — you can opt out of these at any time by contacting support.
• Legal and compliance obligations — retaining records as required and cooperating with any legitimate enquiry from relevant authorities where we are legally obligated to do so.

We do not use your data for automated profiling that produces legal effects or significantly affects you without human review. We do not make decisions about your account solely through automated means without the possibility of human intervention upon request.

5. Payment Data and Financial Privacy

All transactions on 999r Game are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other supported mobile wallets. When you initiate a payment through any of these channels, the transaction passes through the relevant payment processor's own secure infrastructure.

5.1 What We Store

999r Game stores transaction reference numbers, amounts, timestamps, the payment method type used (for example, "JazzCash deposit") and the outcome (success, pending, failed). We do not store your full mobile wallet PIN, complete card numbers or internet banking credentials. These are handled entirely within the payment processor's systems.

5.2 Payment Processor Data Handling

Third-party payment processors — such as JazzCash and Easypaisa — operate under their own privacy policies and terms. By using these payment methods, you are also subject to their respective data handling practices. We encourage you to review those policies separately. 999r Game has no control over how payment processors handle data within their own systems.

5.3 Transaction History

Your full deposit and withdrawal history is available within your account dashboard. This record is maintained for the lifetime of your account and for a defined period after account closure, as described in the data retention section below.

6. Sharing Your Data

999r Game does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers

We work with carefully selected third-party service providers who assist us in operating the platform — for example, payment processors, identity verification services, technical infrastructure providers and customer support tools. These providers are permitted to use your data only to provide services to us, and are bound by confidentiality obligations.

6.2 Game Providers

Some games on the platform are supplied by third-party game studios. When you play a game from one of these providers, certain gameplay data (such as your player session identifier and bet amounts) may be shared with that provider's systems for the purpose of running the game and maintaining game fairness. Game providers are not authorised to use this data for any other purpose.

6.3 Legal Requirements

We may disclose your data if required to do so by applicable law, regulation, legal process or a legitimate authority request. In such cases, we disclose only the minimum amount of data necessary to satisfy the specific requirement. Where permitted, we will attempt to notify you of any such disclosure request.

6.4 Business Transfers

In the event of a merger, acquisition or sale of all or part of the platform's business, your personal data may be transferred as part of that transaction. We will notify affected players of any such transfer and the implications for their data before it occurs.

7. Cookies and Tracking

999r Game uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the platform.

7.1 Essential Cookies

These cookies are necessary for the platform to function. They manage your login session, maintain your language and display preferences, and ensure that security features work correctly. You cannot opt out of essential cookies while using the platform.

7.2 Analytics Cookies

We use analytics cookies to understand how players navigate the platform — which pages are visited most, how long sessions last and where players encounter difficulty. This data is aggregated and does not identify you personally. It is used to improve the platform experience over time.

7.3 Performance Cookies

Performance cookies help us monitor platform speed, uptime and error rates. They allow our technical team to identify and resolve issues quickly, ensuring the platform remains stable during peak periods such as PSL matches and major cricket tournaments.

7.4 Managing Cookies

Most browsers allow you to view, manage and delete cookies through their settings. Disabling non-essential cookies will not prevent you from using the platform, but may affect the accuracy of features that rely on your saved preferences. Please refer to your browser's help documentation for instructions on managing cookies.

8. Data Retention

We retain your personal data for as long as your account is active and for a defined period afterwards. The specific retention periods we apply are:

• Account data (name, contact details, login records) — retained for the duration of your account and for up to five years after account closure.
• Transaction records (deposit and withdrawal history) — retained for up to seven years to support any disputes, audits or compliance reviews that may arise.
• Identity verification documents — retained for the period required to satisfy our verification obligations and for up to five years after account closure. Documents are stored securely and access is strictly limited.
• Support communications — retained for up to three years from the date of the most recent interaction, to allow continuity of support for ongoing or recurring issues.
• Gameplay and betting records — retained for up to five years for dispute resolution and fraud prevention purposes.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Security Measures

999r Game applies industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption in transit — all data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security).
• Encryption at rest — sensitive data stored on our systems, including identity documents and financial records, is encrypted at the storage level.
• Access controls — access to personal data within our team is restricted on a need-to-know basis. Staff who handle player data are subject to confidentiality obligations.
• Account security — your account is protected by password authentication. We encourage you to use a strong, unique password and to contact support immediately if you suspect unauthorised access.
• Fraud monitoring — our systems continuously monitor for unusual account activity, including atypical login locations, sudden changes in transaction behaviour and patterns associated with duplicate accounts or bonus abuse.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected players as promptly as practicable and take immediate steps to contain and address the breach.

10. Your Privacy Rights

As a player on 999r Game, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details in section 13.

• Right to access — you may request a copy of the personal data we hold about you. We will respond within a reasonable timeframe and provide the data in a clear, readable format.
• Right to correction — if any of the data we hold is inaccurate or outdated, you have the right to request that we correct it. For minor details such as contact information, you may be able to update these directly within your account settings.
• Right to deletion — you may request that we delete your personal data. Where deletion is possible — for example, where we are no longer required to retain data for legal or compliance reasons — we will do so. Where we are obligated to retain certain data (such as transaction records), we will explain this clearly.
• Right to restrict processing — in certain circumstances, you may request that we restrict the way we use your data while a query or dispute is being resolved.
• Right to object — you may object to the use of your data for direct marketing communications at any time. Submit your objection to our support team and we will action it promptly.
• Right to data portability — you may request a copy of your data in a structured, machine-readable format where technically feasible.

11. Minors and Child Protection

999r Game is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Any account found to belong to a person under 18 will be closed immediately, and any associated data will be deleted in line with our retention policy.

If you are a parent or guardian and believe that a minor has registered on this platform, please contact our support team immediately with the relevant details so we can investigate and take action. We take child protection seriously and act on such reports without delay.

For further information on tools to help prevent underage access, please see our Responsible Gaming page.

12. Changes to This Policy

999r Game reserves the right to update this Privacy Policy at any time. When we make material changes — for example, changes to the categories of data we collect, how we share data, or your rights — we will update the effective date at the top of this page and make reasonable efforts to notify registered players.

Your continued use of the platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account and request data deletion where applicable.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please reach out to our support team. We are available around the clock and aim to respond to privacy queries promptly and thoroughly.